Customer Help
questions answered
Common purchase queries answered
Orders and Shipping
As all items are indivudually made we ask for 10 working days to despatch, to cover us for busy periods, but in reality orders go out much quicker
At this point we dont have customer accounts available, but check back form time to time
If you want to change a shipping address after submitting an order, please contact us as soon as possible. If the item hasnt shipped already then we will make the changes for you.
By email contact…we will update you on request
No. We do not store credit card information.
We cover most countries worldwide
Almost certainly. We do not sell wholesale so most orders are to indivudals and mostly leave in the same package
If you need to swap an item
Returns and Exchanges
We take a reasonable view on returns. We try to be fair and if we can help we will.
In that rare event we will put the matter right as speedily as possible.
Send it to : SASS, Forstal, Lyndford, Thetford IP26 5EL, United Kingdom
Email us with any concerns, or phone direct
Contact us as soon as possible with the correct address. If we have already shipped then there is nothing we can do.
Yes, as long as it hasnt been made and shipped
Yes, but that is unlikely as we make everything to order.